Q: Why was the ticketing system incorporated at SmarttNet?
Posted by - NA - on 22 Dec 2008 11:22 AM
A: We wanted a modern system to help keep track of support inquiries for better and quicker response times. A ticketing system also enables a convenient form of interaction between customer and technician as it provides both parties with a future base of reference should a similar problem occur again. Our ticketing system provides the bulk of the information of our support knowledgebase.

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