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Knowledgebase : Email, SmarttMail
In order to configure your blackberry to send/receive your work emails you must set any other programs that you are using to check your mail, to "leave a copy of messages on the server" so that they are still there for your blackberry to see, ot...
If you are planning to receive email on two different computers or devices, you will want to set both of them to leave a copy of the emails on the server. Open Outlook Express, click on Tools and choose Accounts. Select the Mail tab, choose your ...
A: This error indicates that your email inbox on the mail server is close to full capacity and needs to be purged. To purge email on the mail server you need to login to the SmarttNet webmail interface at http://mail.smartt.com then delete the old email...
A: The port you use for your SMTP depends on what ISP you use. SmarttNet's Simple Mail Transfer Protocol (SMTP) server uses port number 25 and 587. Other ISP's may also use this port. However, in some cases various ports are blocked internally by ISP's....
A: Yes. In order to setup a personalized auto responder please follow the instructions provided below. 1. Visit http://mail.smartt.com using your internet browser.2. Login to the web mail interface with your full email address and password. 3. Click on...
A: Yes, you can have additional email addresses.Please review your account options for number of included e-mail addresses. You may contact us if you are unsure as to how many e-mail addresses are included with your SmarttNet service. Additional e-mail ...
A: Yes, customers can enable and setup email forwarding using the SmarttNet webmail interface at http://mail.smartt.com. Simply login, select 'Personal Settings',  click on the "Forward" tab and fill in the appropriate fields.
A: Netscape Mail configuration information: Open up your Netscape mail program and access your inbox. Click on Edit and then on "Mail and Newsgroup Settings". Click on "Add Account" to open the Account Wizard to begin your email setu...
A: The following are instructions to configure your SmarttNet email for your Outlook 2007.1. Click on the Windows button in the menu bar, and then on "Control Panel". 2. If the Control Panel is organized by category please select 'Classic Vie...
A: The following are instructions to configure your Outlook Express (OE): Open up your Outlook Express program and click on Tools then Accounts. The Internet Accounts window will then appear. Click on the Mail tab. Then click on Add and select Mail. ...
A: Eudora Mail configuration information: Open up Eudora then click on Tools then Options. From the Options menu, choose Getting Started on the left menu. Fill in the following information as indicated: Mail Server (Incoming): pop.smartt.com or mai...
A: Please note that Microsoft no longer provides security updates for Mac Outlook and Mac Internet Explorer. If you are using these two products please note that many functions for the email client are no longer secure and most secure websites (example,...
A: Windows Vista mail1. Click on the Windows icon on the bottom (start) menu bar. Then click on E-mail (Windows Mail).2. If you are running Windows Mail for the first time, you can start from step 6, if not follow the instruction from step 3.3. Click on...
A: You can access your email from any computer that is connected to the Internet and has one of the common web browsers such as Internet Explorer, Safari, Firefox, or Netscape. All you need is an Internet connection and Internet browser to keep in touch...
A: Please email us at sales@smartt.com with your request. Your new "username" should be a maximum of eight characters. The password should be between six to eight characters. If you do not provide us with a new password we will set up the new ...
A: To make changes to your account, please call us at 604-473-9700 or email sales@smartt.com.
A: SmarttNet Webmail provides access to email for customers who are traveling abroad but wish to have access to their mailbox on the road. Webmail gives customers access to new email messages that have yet to be downloaded onto an email program and mess...
A: To setup your Mail program for Mac OSX please follow the instructions provided below: Run Mail. If you are doing so for the first time, you will be prompted to create an account. (Continue to Step 4) If you are simply adding a new account, click the M...
A: Thunderbird email configuration: Open your Thunderbird E-mail program and Click on Tools and select E-mail Accounts. In the new window click on the ‘Add Account..’ button to setup your E-mail account. Select Email Account and press Next to continue. E...
A: In order to create new email addresses as an administrator please ensure you have the appropriate username and password then follow the instructions provided below. 1. Visit http://mailadmin.smartt.com using your internet browser. 2. Login using yo...
A: This bounce message is generated by mail servers and indicates that the sender has been blacklisted as a spammer. In most cases this is due to a virus on the sender's computer, which generates spam and exports it to saved email addresses. In order to...
A: The lightning symbol (and in some versions of mac mail a triangle with an exclamation mark) indicates there is an error being generated by one of your email accounts. As pictured below the symbol is found next to your inbox in the left menu bar: or ...
A: A DNS Blacklist, or DNSBL (definition below), is a means by which an Internet site may publish a list of IP addresses that some people may want to avoid and in a format which can be easily queried by computer programs on the Internet. The technology is...
A: Starting in September 2008, Barracuda Networks introduced the Barracuda Reputation Block List (BRBL – pronounced "bahr-bel") as a free DNSBL of IP addresses known to send spam. Barracuda Networks develops software that helps prevent the spr...
A: This is an Outlook Express error message. In order to resolve it please attempt the following: Try restarting your Outlook Express and/or computerRecreate the e-mail account (remove old one) in Outlook express (corrupt identity)
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: This was a common issue for people neglecting to update their mail servers during the migration (mail.smartt.com) Customer to confirm that the incom...
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: This was a common issue for people neglecting to update their mail servers during the migration (mail.smartt.com) Customer to confirm that the incoming...
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Customer has connection to the internet? (confirm this) Check account settings for correct mail server informationReboot the computer and try again I...
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Customer has connection to the internet? (confirm this) Check account settings for correct mail server informationReboot the computer and try again I...
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Possible corrupt E-mail message (remove from the server) Possible corruption of the pop3uidl file. Close all programs, open search function for Windo...
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Reboot ComputerClose Norton Anti-virus or other Anti-virus software and try again Check internet connectivity Confirm DNS settings & Flush dns re...
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Check the spelling of all recipients in composed e-mail addresses
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Confirm User settings (Account name/Email address/Password/Mail server settings)Delete Identity and recreate it
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Turn off SSL in Account properties (Servers tab) and try again
A: This is an Outlook Express and Microsoft Outlook generated error see below for possible resolutions: Confirm reply to address in account properties field is correct
A: SpamCop is a free spam reporting service, allowing recipients of unsolicited bulk email (UBE) and unsolicited commercial email (UCE) to report offenses to the senders' Internet Service Providers' (ISPs), and sometimes their web hosts. SpamCop uses th...
A: For e-mail addresses ending in smartt.com and bcinternet.com the maximum incoming attachment size is 10 MB. If you have a dedicated mail server using your corporate domain we can customize the size of your e-mail based on your requirement. In order t...
A: If you are using a limited internet connection (like Dial Up) it is possible that there is a large message on the mail server that disrupts your connection. In order to remove the message please follow the instructions provided below: Visit http://ma...
A: Here is a sample of an error message you may receive: "Mail System <e-mail address>: host mx1.smartt.com [69.67.187.116] said: Error 554 Service Unavailable; Client Host [your mail server host] blocked using Barraccuda Reputation: [Barracud...