A: It allows our customers and potential customers to chat with one of our SmarttNet support technicians in real-time.
A: A ticketing system is a system that routes support tickets from clients to the appropriate department. A "ticket" is a support request.
A: The ticketing system allows us to route system support tickets to appropriate departments and make sure that each case will be followed up.
A: We wanted a modern system to help keep track of support inquiries for better and quicker response times. A ticketing system also enables a convenient form of interaction between customer and technician as it provides both parties with a future base o...