Colocation

Smartt Co-Location Catalogue

1. Currency based on hosting location (CAD, USD, EURO) and exclude taxes.
2. IPv4 addresses may change if co-location package changed as a result of subnet change.
3. Client assets must be standardized and compatible with local racks.
4. Bandwidth and Power excess usage calculation based on actual usage in calendar month.
5. Cancellation on M2M with 30 calendar day notice. For Term contracts of greater than 30 calendar days, balance of contract term due upon cancellation. Client forfeits any prepayments made for balance of Term.
6. Late or delinquent payments will result in 2% monthly surcharge. Client responsible for all fees generated to pursue collection.
7. Smartt can change terms of agreement, including cancel client Services with 30 day calendar notice.
8. SLA: 100% uptime except for planned service events with 24 hours notice. Client eligible for chargeback of 1% total monthly revenue paid to Smartt per calendar month for every 1 minute of downtime, up to 100% of monthly revenue. Applicable for each SLA breach event, up to 2 per year. Client must request chargeback of Smartt in writing within 5 calendar days of breach. Chargeback void if client account delinquent at time of SLA breach (payment delinquency exceeds 30 days from invoice date). Chargeback amount determined by and subject to Smartt agreement.
9. Support: E-mail/Telephone Support TTR (LOW) 8 Hours, (MED) 4 Hours, (URGENT) 30 Minutes.
10. Smartt retains ownership of all cabinets, cabinet fixtures, network devices, cables, IP addresses, FOB's, badges and other items procured and provided to client for Term of Service.
11. Smartt reserves the right to throttle, suspend, disconnect or otherwise modify client connection in event of: (a) active DDOS or other attack which impacts the Service for other clients or the Smartt network; (b) delinquency beyond 30 calendar days.

The Smartt Datacenter Environment

We provide a 24 × 7 Network Operations Center that monitors all mission critical network equipment and systems. The Smartt datacenter is conveniently located just minutes from downtown Vancouver. The datacenter is engineered according to highest standards in safety and security measures. We provide prime running conditions and reliable power supply for servers and network equipment.